Shipping policy

Where we ship

We currently ship to all 50 US states and to Canada. We do not ship anywhere else at this time.

Processing time

Orders are packed and handed to the carrier within 1–2 business days. Delivery estimates below begin from dispatch, not from the time the order is placed. Orders placed after 2:00 PM ET, or on a weekend or US federal holiday, are processed the next business day.

Shipping rates and delivery times

United States
Standard (3–7 business days): $5.95
Expedited (2–3 business days): $12.95
FREE standard shipping on orders over $50

Canada
Standard (7–14 business days): $14.95

Tracking

You will receive an order confirmation by email immediately after purchase, and a tracking number by email once your parcel is dispatched. Tracking information can take up to 24 hours to become active after you receive it.

Customs, duties and taxes for Canadian orders

Orders shipped to Canada may be subject to import duties, taxes and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the price you pay at checkout. We have no control over these charges and cannot predict their amount.

Sales tax

US sales tax is calculated at checkout based on your shipping address and is applied where we are registered to collect it.

Incorrect addresses

Please check your shipping address carefully at checkout. Once a parcel has been handed to the carrier we are unable to reroute it. Parcels returned to us because of an incorrect or incomplete address can be reshipped, but a second shipping charge will apply.

Lost or damaged parcels

If tracking shows your parcel as delivered but it has not arrived, please check with neighbours and building management first, as this resolves the majority of cases. If it remains missing 48 hours after the recorded delivery, email us and we will open a claim with the carrier.

If your order arrives damaged, photograph both the outer packaging and the item and email us within 48 hours of delivery and we will arrange a replacement or refund.

Contact

Questions about shipping or a specific order? Email tazuventure@gmail.com and we will reply within one business day. Please include your order number.