If something isn't right, we'll make it right. This page is a plain-English summary — our full Refund Policy is the binding version.
The short version
You have 30 days from delivery to request a return. The item must be in the same condition you received it — unworn, unused, with tags, in its original packaging — and you'll need your receipt or proof of purchase.
What we accept
- Wrong item sent
- Item arrived damaged or defective
- Wrong size ordered — exchange for the correct size
- Changed your mind, item unused and in original packaging
What we can't accept
- Items that have been used, washed, or worn
- Items returned without original packaging or tags
- Requests made more than 30 days after delivery
- Items sent back without requesting a return first — these will not be accepted
- Sale items and gift cards
How to start a return
- Email tazuventure@gmail.com with your order number and a photograph of the item.
- We reply within one business day. If your return is accepted we send you a return shipping label, along with instructions on how and where to send your parcel.
- Pack the item in its original packaging and send it back.
- We'll let you know once we've received and inspected it, and whether the refund was approved.
Please don't ship anything back before contacting us. Returns sent without being requested first cannot be accepted.
Refunds
If approved, you are refunded to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the credit to your account — that part is outside our control.
If more than 15 business days have passed since we approved your return and you still haven't seen it, email us.
Exchanges
The fastest way to exchange for a different size is to return the item you have and, once the return is accepted, place a separate order for the size you want. Waiting for the return to reach us before dispatching a replacement typically adds about a week.
Damaged or incorrect items
Inspect your order when it arrives. If an item is defective, damaged, or simply the wrong thing, contact us immediately with photographs and we'll evaluate it and make it right.
Not sure about sizing?
Ask before you order. Every product page has a sizing section, and if it's still unclear, email us. A two-minute question is easier than a return for everyone.